Privacy Policy

This Privacy Policy explains how Garden Care Gen collects, uses, shares, and retains personal data in connection with gardencaregen.sbs. It applies to visitors, users, and business contacts who interact with the site or related services.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

01 · Purpose

How We Use Data

We use personal data to operate and secure the website, respond to enquiries, manage registrations and accounts, deliver training-related services, process transactions where applicable, maintain records, improve site performance, and communicate service updates. We also use data to meet legal, regulatory, and internal compliance obligations and to prevent misuse, fraud, or other harmful activity.

Processing is limited to operational, administrative, and compliance needs.

02 · Sharing

Sharing with Service Providers

We may share personal data with hosting, analytics, security, communications, payment, and administrative service providers that support the operation of the site and related business activities. We may also share data with professional advisers and, where relevant, training or business partners involved in delivering requested services. These parties are expected to use the data only for the purposes we specify and to protect it appropriately.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect rights or safety, or support the investigation of suspected unlawful activity. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.

Disclosure may be required where law, regulation, or a valid order applies.

Your Rights

Subject to applicable law, you may ask to access, correct, or update your personal data, and you may object to or restrict certain processing where those rights are recognised. You may also request deletion in limited circumstances. Some requests may be declined where we must keep information for legal, security, or legitimate business reasons.

Available rights depend on the nature of the data and the law that applies to the request.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant records and confirm the nature of the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request cannot be fully satisfied, we will explain the reason where appropriate.

Requests are reviewed against identity, scope, and legal retention requirements before action is taken.

Retention of Data

We retain personal data for the period needed to provide the site, manage business records, resolve inquiries, meet legal obligations, and support security or audit needs. When data is no longer required, we delete it, anonymise it, or otherwise handle it in a way that prevents further use, subject to applicable law and operational constraints.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Changes to This Policy

If we make material changes, we will update the notice and may provide additional notice through the website or other reasonable means. The revised version applies from the effective date shown or, if none is shown, from the date it is posted.

We review this notice from time to time and keep the current version available on the site.

Data We Collect

We may collect identifiers, contact details, business affiliation, account or inquiry content, payment-related records if applicable, and technical data such as device information, browser type, log data, and usage activity. In a training context, we may also process course registration details, attendance records, assessment results, and feedback submitted through the site.

The categories collected depend on how the site is used and what information is submitted.

Sources of Data

We collect personal data when you complete forms, register for updates or training services, communicate with us, or otherwise interact with the site. We also receive certain technical data automatically through the operation of the website and may obtain limited information from service providers that support hosting, analytics, security, or payment processing.

Information may come from direct submissions, site activity, and limited technical sources.

Types of Cookies

We may use essential cookies to support basic site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Where required, cookies may also support security features and session management. Cookie lifetimes may be session-based or persistent, depending on their purpose.

The site uses a limited set of cookies for operation, preferences, and measurement.

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect site performance, saved preferences, or access to certain functions. We do not rely on cookies to collect more information than is needed for the operation of the site and related services.

Browser settings and similar tools can be used to limit non-essential cookies.